Support Center

Frequently Asked Questions

Find answers to common questions about our premium adult protection products, care instructions, and sizing guidance.

Product Care & Sizing

Expert answers to help you get the most from your Comfort Haven products.

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Can't find what you're looking for? Our support team is here to provide personalized assistance with complete discretion.

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Send us a detailed message about your specific question or concern. We'll respond with personalized advice.

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Complete Wash Guide

Detailed two-step washing process, temperature guide, and care instructions for optimal product performance.

View Guide

Sizing & Fit Guide

Comprehensive measurement instructions and fitting tips to help you find the perfect size for comfort and protection.

Size Guide

Quick Tips for Success

New Products

Natural fibres need 5-10 washes to reach full absorbency. Don't worry if they seem less absorbent initially.

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All our communications are completely confidential. We understand the sensitive nature of our products.

Temperature Matters

Use 60°C for overnight diapers (5+ hours) and when washing every 3-4 days for optimal hygiene.

Avoid These

Never use fabric softener, bleach, or low-surfactant detergents as they reduce absorbency and can void warranty.