Returns & Warranty Policy

We stand behind the quality of our products. Learn about our comprehensive returns policy and 6-month warranty coverage to shop with confidence.

Returns Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about our returns process.

Return Timeline

  • 14 days from delivery date for returns
  • Items must be unused and in original condition
  • Must be unopened and unused for hygiene reasons
  • No packaging required - we're eco-friendly!

Return Process

  • 1 Contact us to initiate return request
  • 2 Receive return authorization and return instructions
  • 3 Package item securely and ship at your expense
  • 4 Refund processed within 5-7 business days

Non-Returnable Items

  • Items damaged by improper use or care
  • Products washed with bleach or fabric softener
  • Items returned after 14-day window
  • Opened or used hygiene items

Refund Information

  • Full refund for unopened items in original condition
  • Customer responsible for return shipping costs
  • Exchanges available for different sizes/colors (unopened only)
  • Plastic-free shipping - better for you and the planet

Our Eco-Friendly Approach

We're committed to sustainability, which is why our products arrive without unnecessary packaging.

Packaging-Free Delivery

Our products arrive without plastic packaging or unnecessary wrapping. This reduces waste and keeps our environmental impact minimal.

Sustainable Focus

Every decision we make considers environmental impact. From materials to shipping methods, sustainability guides our choices.

Simple Returns

No original packaging? No problem! Our packaging-free approach means simpler returns with fewer requirements to worry about.

Why We Choose Plastic-Free

Traditional packaging creates unnecessary waste that ends up in landfills or our oceans. By eliminating excess packaging, we're doing our part to protect the environment while delivering quality products directly to you. It's better for the planet and simplifies your unboxing experience.

Our Eco-Friendly Commitment

We're committed to protecting our planet by eliminating unnecessary packaging and reducing waste in every aspect of our business.

Zero Packaging Waste

Our products arrive without plastic packaging, boxes, or excessive wrapping. This means no packaging to dispose of and no environmental waste.

  • No plastic bags or wrapping
  • No cardboard packaging
  • Minimal shipping materials

Environmental Impact

By eliminating packaging, we reduce our carbon footprint and help minimize the waste that ends up in landfills and oceans.

Returns are simple - no packaging to keep or worry about!

Our Environmental Impact

100%
Plastic-Free Shipping
Zero
Packaging Waste
♻️
Sustainable Choice

6-Month Warranty Coverage

We stand behind the quality of our products with comprehensive warranty protection. Our warranty covers manufacturing defects and material issues when proper care instructions are followed.

What's Covered Under Warranty

Covered Items

  • Manufacturing defects in materials or workmanship
  • Premature wear under normal use conditions
  • Structural integrity issues

Not Covered

  • Damage from improper storage conditions
  • Use of bleach or fabric softener
  • Color fastness or fading issues
  • Normal wear and tear from extended use
  • Accidental damage or misuse

Proper Care Requirements

✓ Approved Washing Methods

  • • Follow care label instructions exactly
  • • Use gentle, color-safe detergents only
  • • Wash in appropriate water temperature
  • • Air dry or use low heat settings

⚠️ Warranty Voiding Actions

  • • Using bleach of any kind
  • • Using fabric softener
  • • Improper storage (damp, direct sunlight)
  • • Washing with incompatible items

How to Make a Warranty Claim

1

Document the Issue

Take clear photos showing the defect or problem

2

Contact Customer Service

Reach out with your order number and photos

3

Provide Care History

Confirm you followed all care instructions

4

Receive Resolution

Get replacement, repair, or refund as appropriate

Important Warranty Notice

Our 6-month warranty begins from the date of delivery. To ensure warranty coverage, please retain your order confirmation and follow all care instructions provided. Using bleach, fabric softener, or improper storage methods will void the warranty. For questions about care instructions or warranty coverage, please contact our customer service team before cleaning or storing your items.

Need Help with Returns or Warranty?

Our customer service team is here to help you with any questions about returns, warranty claims, or proper care instructions. We're committed to making sure you're completely satisfied with your purchase.

Email Support

Get detailed help via email

[email protected]

Phone Support

Speak directly with our team

1-800-XXX-XXXX

Live Chat

Quick answers to your questions

Available Mon-Fri 9AM-6PM