Terms and Conditions

Last updated: January 2024

1. Introduction

Welcome to Comfort Haven Official. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

Comfort Haven Official is a trading name of Zacharys Cloth Nappies TA Bells Bumz LTD, a company registered in England & Wales with company number 12599297 and registered address at 6 Marina Drive, Groby, LE6 0DX, United Kingdom.

2. Definitions

"We", "us", "our" refers to Comfort Haven Official

"You", "your" refers to the customer or user of our website

"Products" refers to all items available for purchase on our website

"Services" refers to any services we provide including delivery and customer support

3. Orders and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order. Order confirmation will be sent via email once payment is processed.

3.2 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices may change without notice, but orders already placed will not be affected.

3.3 Payment

Payment must be made at the time of ordering. We accept major credit cards, PayPal, and bank transfers for wholesale customers. All transactions are processed securely.

4. Shipping and Delivery

Delivery times and costs vary by location. Please refer to our Shipping & Returns page for detailed information.

Risk of loss and title for products pass to you upon delivery. We are not responsible for delays caused by shipping carriers or customs procedures.

5. Returns and Refunds

Due to the personal nature of our products, we have specific return policies. Please review our complete Returns Policy for detailed information.

Key Points:

  • Unopened products may be returned within 30 days
  • Products must be in original packaging
  • Custom or personalized items cannot be returned
  • Return shipping costs are the customer's responsibility

6. Product Information and Warranties

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions are error-free, complete, or current.

Our products are designed for adult use only. Please read all care instructions and safety information before use.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Comfort Haven Official and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, Comfort Haven Official shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England & Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 6 Marina Drive, Groby, LE6 0DX, United Kingdom

Company: Zacharys Cloth Nappies TA Bells Bumz LTD (12599297)