Everything you need to know about delivery, returns, and our quality guarantee
3-5 business days • Royal Mail 2nd Class
Next working day delivery • Royal Mail 1st Class
Processing Time
1-2 business days for order preparation
Discreet Packaging
Plain, unmarked packaging for complete privacy
Tracking Included
Full tracking on all orders over £25
Free UK shipping on orders over £75
30-Day Return Window
Return unused items within 30 days of delivery
Original Condition Required
Items must be unwashed and with original packaging
Return Shipping
Customer pays return shipping costs
Contact our support team
Receive return authorization & label
Package items securely
Drop off at post office
Refund processed within 5-7 days
Manufacturing defects covered for 6 months from purchase
Premium hemp & bamboo with quality assurance
Not satisfied? We'll make it right or refund your purchase
We strongly recommend using our trusted international stockists for the best experience:
No stockist in your area? We do offer direct international shipping from the UK. However, please note that using our stockists is usually more cost-effective and faster.
We'll respond within 24 hours with a detailed quote
Delivery Times
7-21 business days depending on destination and customs
Customs & Duties
Customer responsible for any import duties, taxes, or customs fees
Tracking Included
Full tracking provided for all international orders
Restricted Countries
Some destinations may have shipping restrictions
Our customer support team is here to help with any questions about shipping or returns.
Contact Support