Everything you need to know about delivery, returns, and our quality guarantee
3-5 business days • Royal Mail 2nd Class
Next working day delivery • Royal Mail 1st Class
Processing Time
1-2 business days for order preparation
Discreet Packaging
Plain, unmarked packaging for complete privacy
100% Plastic-Free Products
All products arrive without individual packaging - completely plastic-free and ready to use
Tracking Included
Full tracking on all orders over £25
Free UK shipping on orders over £75
Our products are hygiene items and do not come with individual packaging. This eco-friendly approach helps protect our planet and keeps costs lower for you. However, for health and safety reasons, we cannot accept returns for change of mind, wrong size, or wrong color once the product has been received.
Important Sizing Tip
Our sizing runs large. Check our size guide and contact us before ordering if unsure!
✅ We DO accept returns for:
Contact us immediately upon receipt for issues, or BEFORE purchasing for sizing advice.
14-Day Window for Defects
Report manufacturing defects within 14 days of delivery
No Packaging = No Change of Mind
Cannot accept returns for wrong size/color (hygiene safety)
Return Shipping
Free returns for defects or our errors; customer pays for other returns
Contact us immediately upon receipt
Receive return authorization within 24 hours
Package items securely
Drop off at post office
Refund processed within 5-7 days of receiving item
Manufacturing defects covered for 6 months from purchase
Premium hemp & bamboo with quality assurance
Not satisfied? We'll make it right or refund your purchase
We strongly recommend using our trusted international stockists for the best experience:
We now offer direct shipping to the following European countries with set shipping rates:
Shipping available
Shipping available
Shipping available
Shipping rates will be calculated at checkout based on your location and order weight.
No stockist in your area? We do offer direct international shipping from the UK. However, please note that using our stockists is usually more cost-effective and faster.
We'll respond within 24 hours with a detailed quote
Delivery Times
7-21 business days depending on destination and customs
Customs, Duties & VAT
Customer is fully responsible for all import duties, customs fees, VAT, and any other taxes charged by their country
Tracking Included
Full tracking provided for all international orders
Restricted Countries
Some destinations may have shipping restrictions
Our customer support team is here to help with any questions about shipping or returns.
Contact Support